Senior Associate, Account Operations Specialist

1 week ago

Fort Worth, Texas, United States KPMG Full time
Job Summary:

KPMG is seeking a Senior Associate, Account Operations to join our Market Development organization. As a key member of the team, you will be responsible for collaborating with account team leadership to assist with operational functions of the account, developing and executing account processes to meet business operational needs, and ensuring compliance with client requirements.

Key Responsibilities:

• Collaborate with account team leadership to assist with operational functions of the account, including developing and executing account processes to meet business operational needs and ensuring compliance with client requirements.

• Develop and implement workflow enhancements to achieve operational excellence, taking ownership of operational processes and prioritizing risk mitigation by ensuring adherence to client MSA, regulatory, and compliance requirements.

• Partner with account leadership to standardize operational processes and implement enhancements, assist with the implementation and integration of client Vendor Management Systems (VMS), and provide direction/oversight to junior AO resources to ensure effective operations, collaboration, and information sharing.

• Build and maintain relationships with client vendor management and/or procurement function to optimize contracting, contribute to new account team onboarding, onboarding collateral creation, and collaboration platform maintenance, and ensure business continuity of the account processes and resources.

• Leverage appropriate firm tools and resources for accurate and timely reporting, manage account reporting to include pipeline, financial planning, engagement tracking, and responses to client requests for information, and coordinate response to other required KPMG or client-required reporting.

• Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates, and rate card(s), ensure compliance with MSA requirements (Information Protection Plan, Web Controls, and so on), facilitate responses to client requests, audits, and risk assessments, and assist with risk management activities.

Requirements:

• Minimum three years of recent experience in one or more business-related areas, including processing of large data sets, project coordination and management, and business operations management.

• Bachelor's degree from an accredited college/university in business administration, finance, or a related field; Master's degree from an accredited college/university preferred.

• Exceptional communication, interpersonal, organizational, problem-solving, and analytical skills, ability to proactively manage upwards, strong project management skills with the capability to manage concurrent projects, prioritize multiple tasks, and apply proactive and creative approach leveraging firm tools and resources.

• Solid critical thinking and issue resolution skills, with a drive to tackle complex challenges and offer effective solutions, deep understanding of different business functions and engage as needed.

• Skilled in assessing end-to-end processes, identifying gaps, proposing solutions, and overseeing implementation, able to train and supervise the work of onshore and offshore resources, effective time management skills, and aptitude to effectively manage stakeholder expectations and delegate, ability to exercise independent judgment to make day-to-day decisions.

• Excellent presentation skills with the ability to summarize and analyze large data sets for leadership review, proficient in Microsoft Office, and data analysis/reporting in Excel is required, experience with collaboration platforms, Customer Relationship Databases, and Vendor Management Systems is preferred.

What We Offer:

KPMG is an affirmative action-equal opportunity employer. We comply with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

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