Retail Store Manager
4 weeks ago
We are seeking a highly motivated and experienced Retail Store Manager to lead our Miami, FL showroom team. As a key member of our leadership team, you will be responsible for building, leading, and mentoring a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges to achieve sales targets and deliver exceptional customer service.
Key Responsibilities:
- Recruit, lead, and develop a high-performing team to achieve sales targets and customer satisfaction goals.
- Drive showroom sales performance by coaching team members, analyzing sales data, and implementing strategies to improve sales and customer engagement.
- Collaborate with cross-functional teams to design and implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience.
- Partner with customer care teams to resolve customer experience escalations and ensure seamless customer interactions.
- Maintain a luxury environment in the showroom, adhering to visual merchandising and retail operations standards, including planogram maintenance, seasonal roll-outs, and decor and signage maintenance.
- Collaborate with Workforce Operations Analysts to create and maintain a team schedule to ensure adequate coverage for all necessary duties and appointments.
Requirements:
- Proven experience in managing people in retail or direct-to-consumer sales, with a strong track record of achieving sales targets and customer satisfaction goals.
- BA degree or equivalent, with a focus on business, marketing, or a related field.
- Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and develop a high-performing team.
- Strong analytical and problem-solving skills, with the ability to analyze sales data and implement strategies to improve sales and customer engagement.
- Robust CRM software experience, with the ability to manage customer relationships and data.
- Entrepreneurial spirit, with a passion for innovation and a willingness to take calculated risks to drive business growth.
What We Offer:
- Competitive compensation and benefits package, including medical, dental, and vision insurance, 401k match, and paid time off.
- Opportunities for career growth and professional development, with a focus on leadership and business skills.
- A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction.
- Access to exclusive discounts on Brilliant Earth jewelry, as well as opportunities for continued education and professional development.
How to Apply:
If you are a motivated and experienced leader with a passion for delivering exceptional customer service, please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We look forward to hearing from you
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