Retail Store Manager

4 weeks ago


Miami, Florida, United States Brilliant Earth Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to lead our Miami, FL showroom team. As a key member of our leadership team, you will be responsible for building, leading, and mentoring a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges to achieve sales targets and deliver exceptional customer service.

Key Responsibilities:

  • Recruit, lead, and develop a high-performing team to achieve sales targets and customer satisfaction goals.
  • Drive showroom sales performance by coaching team members, analyzing sales data, and implementing strategies to improve sales and customer engagement.
  • Collaborate with cross-functional teams to design and implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience.
  • Partner with customer care teams to resolve customer experience escalations and ensure seamless customer interactions.
  • Maintain a luxury environment in the showroom, adhering to visual merchandising and retail operations standards, including planogram maintenance, seasonal roll-outs, and decor and signage maintenance.
  • Collaborate with Workforce Operations Analysts to create and maintain a team schedule to ensure adequate coverage for all necessary duties and appointments.

Requirements:

  • Proven experience in managing people in retail or direct-to-consumer sales, with a strong track record of achieving sales targets and customer satisfaction goals.
  • BA degree or equivalent, with a focus on business, marketing, or a related field.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to analyze sales data and implement strategies to improve sales and customer engagement.
  • Robust CRM software experience, with the ability to manage customer relationships and data.
  • Entrepreneurial spirit, with a passion for innovation and a willingness to take calculated risks to drive business growth.

What We Offer:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance, 401k match, and paid time off.
  • Opportunities for career growth and professional development, with a focus on leadership and business skills.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction.
  • Access to exclusive discounts on Brilliant Earth jewelry, as well as opportunities for continued education and professional development.

How to Apply:

If you are a motivated and experienced leader with a passion for delivering exceptional customer service, please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We look forward to hearing from you



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