Phone Representative

3 weeks ago


Rockville, Minnesota, United States Addison Group Full time
About the Opportunity

We are seeking a skilled and motivated Customer Service Representative to join our team in Rockville, MD.

In this role, you will be responsible for providing exceptional service to our valued customers through phone, email, and chat interactions.

You will resolve inquiries, process requests, and ensure customer satisfaction, while adhering to company policies and procedures.

Key Responsibilities:
  • Respond to incoming phone calls, emails, and chat inquiries from customers in a timely and professional manner.
  • Actively listen to customer concerns and identify their needs.
  • Research and provide accurate information about our products and services.
  • Resolve customer issues efficiently and effectively, following established procedures.
  • Upsell and cross-sell relevant products and services to enhance the customer experience (depending on the company).
  • Document all customer interactions accurately and concisely in our CRM system.
Requirements:
  • Bachelor's Degree (Preferred).
  • Minimum of one year of Call Center Experience.
  • Excellent communication, both written and verbal.
  • Active listening and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong computer and technical skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • A positive and enthusiastic attitude.

Estimated Salary: $18-$22 per hour, depending on location and experience. This position offers an excellent opportunity to develop your skills and advance your career in customer service.



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