Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Sr. Customer Service Representative to join our team at Dining & Vending Services. As a key member of our team, you will be responsible for providing exceptional customer service to students in quarantine or isolation, ensuring their dining needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide timely and effective customer service to students in quarantine or isolation, responding to their requests and resolving any issues related to their dining needs.
- Work closely with Housing to identify students in need of support and fund their bank cards, ensuring their dining needs are met.
- Collaborate with campus partners, such as Housing & Residential Life, to ensure seamless support for students in quarantine or isolation.
- Process and reconcile daily transactions and reports, ensuring accuracy and attention to detail.
- Communicate effectively with students, colleagues, and other constituents, both verbally and in writing, to resolve issues and provide support.
Requirements:
- High school diploma or equivalent required.
- Minimum 2 years of relevant experience in customer service or a related field.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office, including Excel, and ability to learn related software platforms quickly.
- Ability to work evening, nights, and weekends as necessary.
What We Offer:
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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