Customer Service Specialist

3 weeks ago


Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time
Job Overview

We are seeking a highly organized and personable Customer Service Specialist to provide exceptional support to our sales territory. This role will involve primary customer contact for order management, sales inquiries, and quote generation.

Key Responsibilities
  • Provide timely and accurate order management and sales inquiry responses
  • Generate quotes and assist with product recommendations
  • Collaborate with other functions to manage customer orders, expedite requests, and recover late orders
Qualifications

To be successful in this role, you will need:

  • Minimum 2-year degree or equivalent work experience
  • At least 3 years' experience in sales and/or customer service
  • Strong negotiation and problem-solving skills
  • Familiarity with ERP systems – preferably Oracle
Salary and Benefits

The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.



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