Medical Assistant/Patient Service Representative
4 weeks ago
Christie Clinic's Convenient Care department is seeking a Medical Assistant/Patient Service Representative to work on a rotating schedule, 3 days a week, 8am-8pm, including weekends and holidays.
The ideal candidate will be responsible for greeting patients, assisting with the check-in/check-out process, answering calls, scheduling appointments, and collecting payments. They will also serve as a liaison between patients and medical support staff, performing skills through the delivery of patient care using a systematic patient assessment.
Key Responsibilities:
- Greet patients and visitors in a professional and courteous manner.
- Promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Provide check-in process and update necessary demographic information.
- Maintain provider schedules and keep a neat and orderly work and lobby area.
- Prepare exam and treatment rooms with necessary instruments prior to appointment.
- Assist patient to exam room, take vitals, weight, and height of information into the electronic medical record.
- Maintain and update patient medical record upon visit, including allergies, medications, etc., and enter into the electronic medical record.
- Flag appropriate room for provider to see with procedures during appointment.
- Perform lab tests, treatments, etc., as directed by provider.
Typical Physical Demands:
Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 75 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment are required.
Typical Working Conditions:
Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment.
Requirements include working weekends, evenings, holidays, etc., as associated with working in Convenient Care.
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