Medical Assistant/Patient Service Representative

4 weeks ago


Champaign, Illinois, United States Christie Clinic Full time
Job Summary:

Christie Clinic's Convenient Care department is seeking a Medical Assistant/Patient Service Representative to work on a rotating schedule, 3 days a week, 8am-8pm, including weekends and holidays. This role will involve primarily working at the Windsor clinic, with the possibility of Urbana and Danville coverage. The successful candidate will be responsible for greeting patients, assisting with the check-in/check-out process, answering calls, scheduling appointments, and collecting payments. They will also serve as a liaison between patients and medical support staff, performing skills through the delivery of patient care using a systematic patient assessment. A Certified Nurse Assistant certificate and/or graduation from an accredited program for medical assistants, along with previous healthcare experience, are preferred.

Key Responsibilities:

Greet patients and visitors in an efficient, professional, and courteous manner, soliciting customer feedback to improve service.
Promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide the check-in process for patients, verifying and updating necessary demographic information, and applying co-payments as needed.
Maintain provider schedules and keep a neat and orderly work and lobby area.
Ensure that patients complete the router form and prepare exam and treatment rooms with necessary instruments prior to appointments, cleaning and restocking following appointments.
Assist patients to exam rooms, take vitals, weight, and height, and enter information into the electronic medical record.
Maintain and update patient medical records upon visit, including allergies, medications, etc., and enter into the electronic medical record.
Flag appropriate rooms for providers to see patients and assist with procedures during appointments.
Perform lab tests, treatments, etc., as directed by providers, and perform related work as required.

Physical Demands:

The demands of this role include sitting, standing, walking, bending, stooping, stretching, and lifting up to 75 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20, and manual dexterity for the operation of office equipment are required.

Working Conditions:

This role is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a healthcare environment. Requirements include working weekends, evenings, holidays, etc., as associated with working in Convenient Care.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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