Patient Service Representative Lead
1 month ago
The Patient Service Representative Lead plays a crucial role in coordinating staffing and activities for the Plastic Surgery, General Surgery, and Oral Surgery departments. This position requires strong leadership and expertise in all aspects of service, with a focus on providing exceptional patient care.
Key Responsibilities- Assist in coordinating staffing and activities to ensure efficient department operations
- Provide leadership and expertise in all aspects of service, including patient registration, scheduling, and billing
- Act as a role model and support management initiatives to improve department performance
- Assist in resolving work-related issues and provide guidance to staff members
- Establish standards for reducing registration errors and implement training programs to improve accuracy
- Work collaboratively with staff to achieve department goals and objectives
- Associate's degree in a related field or Certified Healthcare Access Associate (CHAA) certification through NAHAM
- Successful completion of medical terminology and Foundations of Leadership/Leadership HR series within 1 year
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Carle Health is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We participate in E-Verify and may provide information from each new employee's Form I-9 to confirm work authorization.
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Patient Service Representative
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Customer Service Representative
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