Technical Support Specialist

2 weeks ago


Tazewell, Tennessee, United States Covenant Health (Tennessee) Full time

Job Title: Help Desk Service Support Specialist Staff

Company: Claiborne Medical Center

Department: IT Administration

Position Overview:

This is a full-time role requiring 72 hours per pay period, primarily during day shifts, with an on-call rotation. As part of Covenant Health, Claiborne Medical Center provides a comprehensive array of healthcare services, supported by a skilled team of professionals.

Key Responsibilities:

  • Deliver outstanding support to end-users for a variety of technical issues via phone, email, or chat.
  • Effectively resolve most end-user inquiries during the initial contact.
  • Inform customers about IT system issues, updates, and procedures.
  • Work collaboratively with fellow IT personnel to enhance user support and communication.
  • Exhibit exceptional customer service abilities and serve as a resource for intricate technical challenges.
  • Ensure precision and quality while juggling multiple tasks and priorities.
  • Assist senior staff with problem management systems and reporting tasks.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • Minimum Education: No specific requirements; an Associate's degree is preferred.
  • Minimum Experience: Preferred three (3) years of relevant experience, with skills in IT troubleshooting.
  • Licensure Requirement: None.


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