Technical Support Specialist
2 weeks ago
Job Title: Help Desk Service Support Specialist Staff
Company: Claiborne Medical Center
Department: IT Administration
Position Overview:
This is a full-time role requiring 72 hours per pay period, primarily during day shifts, with an on-call rotation. As part of Covenant Health, Claiborne Medical Center provides a comprehensive array of healthcare services, supported by a skilled team of professionals.
Key Responsibilities:
- Deliver outstanding support to end-users for a variety of technical issues via phone, email, or chat.
- Effectively resolve most end-user inquiries during the initial contact.
- Inform customers about IT system issues, updates, and procedures.
- Work collaboratively with fellow IT personnel to enhance user support and communication.
- Exhibit exceptional customer service abilities and serve as a resource for intricate technical challenges.
- Ensure precision and quality while juggling multiple tasks and priorities.
- Assist senior staff with problem management systems and reporting tasks.
- Carry out additional responsibilities as assigned.
Qualifications:
- Minimum Education: No specific requirements; an Associate's degree is preferred.
- Minimum Experience: Preferred three (3) years of relevant experience, with skills in IT troubleshooting.
- Licensure Requirement: None.
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