Service Coordinator

6 days ago

Waukesha, Wisconsin, United States Securitas Electronic Security Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Securitas Electronic Security Inc. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service delivery process.

Key Responsibilities
  • Coordinate with dispatch to schedule service technicians for service requests and fire inspections.
  • Work with customers to schedule service tickets, answer questions, and provide status updates.
  • Approve technician equipment orders on service tickets and ensure purchase orders are issued.
  • Communicate daily with service technicians, providing assistance while on the job site or while in transit.
  • Manage relationships with vendors and subcontractors, ensuring schedule deadlines, project accuracy, and project budgets are met.
  • Order job site materials and control inflow from vendors, including creating purchase orders using the SAP system.
  • Maintain an accurate inventory and maintain accountability for product in the warehouse.
  • Receive materials from vendors, break down cartons, and place them on the appropriate job shelf in the warehouse.
  • Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
  • Provide progress reports on the status of service jobs to the Service Manager.
  • Work with appropriate personnel to provide information to POs and process invoices timely and accurately.
  • Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction, or major product failures.
  • Gather, summarize, and prepare data for key statistical reports.
  • Place and receive telephone calls.
  • Manage inquiries from customers, employees, vendors, etc.
  • Assist in solving problems or directing inquiries to the proper individual or department.
  • Maintain correspondence files and other related records.
  • May open, sort, and distribute mail for the assigned area.
  • Develop written replies to routine correspondence or questions.
  • Assist in the production of presentations and reviews materials.
  • Complete assigned administrative functions as required by branch management personnel.
Requirements
  • High School Diploma or Equivalent.
  • 3+ years of customer service experience within a construction or service-related industry.
  • Previous customer service supervisory level experience preferred.
  • Excellent time management, planning, and organization skills.
  • Excellent detail and follow-up skills.
  • Ability to multi-task within a fast-paced environment.
  • Ability to work in a deadline-driven environment.
  • Excellent verbal and written communication skills.
  • Proficiency within Microsoft Office Programs: Word, Excel, PowerPoint, and Outlook.
  • Working knowledge of SAP, SBN, SAM, or ERP systems preferred.
  • A valid state driver's license, without restrictions, is required for this position.

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