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Retail Associate

2 months ago

Beckley, West Virginia, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Associate - Cart Attendant. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Assist members with their purchases, including loading and unloading carts and flatbeds
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options
  • Maintain safety of facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management
  • Provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, and resolving member issues and concerns
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices
Requirements
  • High school diploma or equivalent required
  • Previous retail or customer service experience preferred
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and problem-solving skills
  • Ability to stand for long periods of time and lift up to 25 pounds
What We Offer
  • Competitive hourly wage range of $15.00 to $22.00
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Sam's Club

At Sam's Club, we are committed to providing our members with an exceptional shopping experience. We offer a wide range of products and services, including groceries, electronics, and pharmacy services. Our team members are dedicated to providing excellent customer service and ensuring that our members have a positive shopping experience.