Retail Sales Support Associate

1 week ago

Beckley, West Virginia, United States Altice USA Full time
Job Summary

As a Retail Sales Support Associate at Optimum, you will be the face of our brand, building and creating new partnerships with our customers. You will be a brand ambassador with a curious mind, comfortable in a digital space, and passionate about delivering consistent excellence. Your role will involve making customers feel welcome, guiding them on their store journey, and helping build brand relationships. You will also be responsible for maintaining accurate inventory, clean stores, and ensuring excited customers who come back to learn more.

Responsibilities
  • Provide strong understanding and enthusiasm for technology, especially company products and services, and be a go-to resource who supports the store team in the front and back of the store.
  • Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and report to leadership when exceptions are found.
  • Greet customers during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Optimum services.
  • Perform non-sales customer service transactions, including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
  • Serve as an in-store expert for Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
  • Support the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Assist Store Leadership in Inventory and Merchandising responsibilities:
  • Frequently check and inspect the back of the store for clean, secure, and appropriately placed inventory. Assist with receiving inventory and properly stocking the back of house to store standards.
  • Help the leadership team by conducting the weekly cycle count process and help look for opportunities to improve the store count process.
  • Know current processes and procedures and suggest improvements that enhance the customer and/or store experience.
  • Readily adjust and adapt to store management priorities and direction, always demonstrating professionalism and integrity.
Qualifications
  • High School diploma or equivalent
  • Minimum one year of work experience
  • Willing to work a flexible schedule which may include evenings, weekends, and holidays
  • Role is overtime eligible
  • For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Must be able to carry and lift up to 25 pound boxes and remain in a stationary position, often standing or sitting for prolonged periods
  • Continually move self in different positions in a retail setting to accomplish tasks in various environments, including tight and confined spaces
  • Occasionally ascend/descend a ladder to access products/boxes
About Optimum

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

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