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    Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and p Registration, Insurance, Healthcare, Education, Medical, Patient

Patient Registration Coordinator

2 months ago

Scottsdale Arizona, United States HonorHealth Full time

Job Summary:

As a Medical Office Registration Specialist at HonorHealth, you will play a critical role in ensuring the efficient and accurate registration of patients. Your primary responsibility will be to admit clients to the hospital, collecting information and deposits, completing forms, and obtaining signatures. You will also be responsible for scanning ID cards/documents and updating ADT systems.

Key Responsibilities:

  • Admit clients to the hospital, collecting information and deposits, completing forms, and obtaining signatures
  • Ensure all patients are efficiently and accurately registered and prioritize patients during periods of high volume
  • Greet patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards
  • Ensure a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner
  • Process pre-registered accounts, complete registration and admissions information, and obtain patient demographic, insurance, financial, and medical information in accordance with revenue cycle criteria
  • Obtain required signatures on all medical, financial, and compliance documents
  • Prepare supportive paperwork, including patient identification bands to assure accurate patient identification in accordance with Red Rule Policies
  • Scan all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts, and any other pertinent paperwork
  • Responsible for adhering to all third-party payer requirements, including Medicare, Medicaid, managed care, Blue Cross, and commercial plans
  • Verify insurance eligibility and coverage and execute appropriate insurance notification procedures
  • Obtain prior authorization to avoid non-compliance, denials, and/or penalties to the patient, hospital, and physician(s)
  • Initiate notifications to insurances as required
  • Check for medical necessity and follow appropriate procedures depending on results
  • Keep supervisor and/or lead informed of all unique situations and problem accounts
  • Request and accept payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients
  • Collaborate within the multi-disciplinary healthcare team to facilitate and ensure patient satisfaction and maximization of reimbursement
  • Help with department training when needed

Requirements:

  • High School Diploma or GED required
  • 6 months of medical office, hospital registration/business/banking/medical insurance office/customer service experience required