Customer Service Representative
9 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Sigma Systems. As a key member of our Patient Financial Services Billing department, you will be responsible for providing exceptional customer service to patients and their families.
Key Responsibilities:- Respond to patient inquiries and requests via phone, email, and in-person
- Access the billing system to resolve patient inquiries and update patient information
- Operate within established protocols for a call distribution center
- Work assigned system work queues to ensure timely resolution of patient inquiries
- Process patient correspondence, voice mail, and emails for the Single Billing Office
- Communicate with other areas of the revenue cycle to resolve patient inquiries
- Perform insurance eligibility and insurance updates, money transfers, account adjustments, and review patient EOBs
- Handle walk-in patient inquiries on-site and in-person
- Document all actions taken in the billing system
- Comply with established departmental policies, procedures, and objectives
- Attend meetings, conferences, and seminars as required or directed
- Demonstrate use of Quality Improvement in daily operations
- Comply with all health and safety regulations and requirements
- Respect diverse views and approaches, demonstrating Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors
- Maintain regular, reliable, and predictable attendance
- High School Diploma
- At least 12 months of experience working in a patient service type of role answering phones, scheduling appointments, etc.
- EPIC and prior call center experience
- Knowledge of third-party insurance and medical terminology
- Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organization
- Computer skills and excellent customer service skills
- Work is considered sedentary. Position requires work indoors in a normal office environment
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