Shift Supervisor

5 days ago

Cambridge, Massachusetts, United States Rensko Holdings Full time

Shift Supervisor

The Shift Supervisor position at Rensko Holdings is a key role that involves overseeing team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are met.

People Management

  • Leads by example and demonstrates the importance of treating every team member and guest with respect and professionalism.
  • Assists the Restaurant Manager in recruitment and retention strategies to build a high-performing team.
  • Responds promptly to issues requiring attention during the shift and provides ongoing, specific direction to team members.
  • Encourages a positive and motivating work environment while driving team members to meet goals and objectives.
  • Trains, orients, and monitors new team members, using performance tracking systems and feedback mechanisms.
  • Reports to Restaurant Owner, General Manager, Manager, and/or Assistant Manager on team member performance, highlighting areas of strength and improvement.
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain exceptional service levels through demonstrated floor leadership.

Hospitality Management

  • Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members.
  • Responds to guest inquiries in a friendly and timely manner, while maintaining an appropriate sense of urgency.
  • Responds to guest service complaints in a timely and professional manner, resolving problems and turning potentially negative situations into positive outcomes.
  • Assists in the implementation and execution of company-wide incentive programs to drive sales and customer satisfaction.

Operations Management

  • Displays knowledge of and works in compliance with applicable legislation and regulations.
  • Complies with and enforces all Rensko Holdings operating standards and procedures.
  • Ensures that all product and packaging is properly merchandised and stocked to meet customer expectations.
  • Responsible for shift cash procedures and maintains operational efficiency through the use of positioning charts and other tools.
  • Supervises team members to ensure primary and secondary duties are completed, and all restaurant policies are followed during the shift.
  • Keeps current on all new information on company portals or available through town hall meetings.
  • Assists the Restaurant Manager in driving sales and transactions during their shift, and completes all required shift documentation.
  • Escalates to management any issues and/or problems that may arise during the shift.

Health & Safety

  • Works in compliance with occupational health and safety legislation and regulations.
  • Knows, understands, and follows safe work practices and procedures to prevent injuries and illnesses.
  • Uses or wears personal protective equipment or clothing as required to ensure a safe working environment.
  • Reports all injuries/illness, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner.
  • Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.
  • Ensures health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents.

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
  • Continuous standing on tiled surfaces for all tasks.
  • Ability to stand for long periods of time without a break.
  • Frequent hip flexion while walking for all tasks.
  • Occasional lifting of boxes of supplies/products weighing from

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