Customer Service Representative

4 days ago


St Petersburg, United States Plasma-Therm Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Plasma-Therm. As a key member of our Parts Sales team, you will be responsible for providing exceptional customer service, processing orders, and driving sales growth.

Key Responsibilities
  • Order Processing: Process customer orders, including quote generation, order entry, and resolution of discrepancies.
  • Customer Service: Develop and maintain professional relationships with key customers, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Sales Growth: Collaborate with the Sales team to identify opportunities for sales growth and implement strategies to achieve sales targets.
  • Process Improvement: Identify areas for process improvement and suggest changes to optimize efficiency and effectiveness.
  • Communication: Communicate effectively with internal stakeholders, including Sales, Technical Support, and Accounting, to ensure seamless order processing and customer satisfaction.
Requirements
  • Education: Bachelor's Degree required.
  • Experience: 0-2 years of customer service or related experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in ERP systems, MS Office, and Salesforce.
Work Environment

The normal work environment is typical of a business office, manufacturing operation, with clean room and laboratory facilities. The incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 25 pounds.



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