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Customer Service Representative

2 months ago

St Petersburg, United States L Oreal USA Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our beauty professionals, salons, and individual stylists.

Key Responsibilities
  • Provide customer service to a diverse group of assigned beauty professionals, salons, and individual stylists.
  • Work with the latest technology to offer state-of-the-art customer experiences.
  • Use strong customer service skills to provide value-added services in a timely and accurate manner.
  • Handle a high volume of calls, inquiries, and difficult issues with tact and professionalism.
  • Utilize excellent telephone and interpersonal skills to communicate with empathy and provide solutions.
Requirements
  • Able to handle multiple tasks at one time with a high attention to detail.
  • Demonstrates an enthusiasm and interest for all assigned tasks.
  • Mosaic, Salesforce, SAP, AWS experience preferred.
  • Fluent oral and written English a must, fluent oral and written Spanish skills preferred.
  • Call center experience preferred.
  • High School diploma or equivalency.
  • Excellent computer skills using Microsoft Office software and data entry experience required.
  • Ability to work overtime when required.
What We Offer
  • Competitive compensation packages.
  • Fantastic growth potential.
  • Medical, dental & vision coverage.
  • Short-term & long-term disability.
  • Maternity & paternity leave.
  • 401(k) with company match.
  • Generous employee discounts.
  • Employee assistance programs.
  • Paid holidays, vacation, personal time, and summer Fridays.
  • Hybrid work schedule with both in-person and remote work.