Customer Service Representative
4 days ago
Fiberglass Coatings, a leading distributor of composite materials, is seeking a full-time Customer Service Representative at our location. As a Customer Service Representative, your primary responsibility is to analyze and verify the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.
- Responsible for maintaining up-to-date product knowledge to provide accurate information, features, and pricing.
- Answer customer questions regarding specific products and services.
- Support outside sales team in finalizing sales, processing payments, and following up with customers.
- Responsible for increasing sales by suggestively selling products and achieving monthly sales quotas.
- Use excellent communication and best practices in customer service when interacting with customers.
- Provide technical assistance as needed.
- Other duties as assigned.
Requirements:
- Minimum of 1 year customer service and upselling experience.
- Possess excellent customer service skills.
- Excellent oral communication skills.
- Ability to establish rapport and close sales.
- Ability to multitask and prioritize.
- Ability to thrive in a fast-paced environment.
- Strong organizational skills.
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