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Customer Service Representative

2 months ago

St Petersburg, United States Cogent Infotech Corp Full time
Job Summary

Cogent Infotech Corp is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Interaction: Provide comprehensive customer service to a diverse group of internal and external clients, including salon chain accounts, independent stylists, and sales consultants.
  • Order Processing: Process and manage customer orders, including product inquiries and entry processing.
  • Issue Resolution: Research and resolve complex customer issues using sound judgment and excellent follow-through ability.
  • Value-Added Services: Provide timely and accurate value-added services to customers, utilizing strong customer service skills.
Requirements
  • Education: High School diploma or equivalency.
  • Communication Skills: Outstanding telephone and interpersonal skills, with exemplary oral and written communication skills.
  • Technical Skills: Excellent computer skills and proficiency with Microsoft Office, with experience using Salesforce and/or SAP a strong preference.
  • Experience: Minimum 1 year of data entry experience required, with ability to handle a high volume of calls, inquiries, and difficult issues with tact and professionalism.
  • Work Environment: Ability to work in a fast-paced environment, with ability to sit or stand for up to 8 hours per day and utilize computer, mouse, and keyboard for extended periods.