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Customer Service Representative

2 months ago

St Petersburg, United States Lennar Homes Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Lennar Mortgage. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to our customers through various communication channels, including phone, email, and in-person interactions.
  • Process and resolve customer complaints and issues in a fair and timely manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Meet or exceed customer service metrics and performance standards.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a call center or retail environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Proficient in Microsoft Office and other software applications.
What We Offer

At Lennar Mortgage, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.

Physical and Office Requirements

This role requires regular attendance at our office and the ability to work in a fast-paced environment. You will be required to sit for long periods, use a computer, and communicate with customers and colleagues.