Technical Operations Engineer

4 weeks ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled System Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our systems.

Key Responsibilities

  • Assist the Support Engineer or Software Engineer in resolving complex technical issues beyond the capability of the 1st Level Support Staff.
  • Perform system recovery and troubleshooting to ensure minimal downtime.
  • Elevate unsolvable problems to the 3rd Level Support Staff and report the escalation to management.
  • Ensure that systems operate within contractual specifications after problem resolution.
  • Provide expert advice on system and database performance monitoring and tuning.
  • Implement approved patches and releases in accordance with Change Request procedures.
  • Complete all Service Requests within the specified SLA timeframe.
  • Assist customers in verifying, isolating, and providing temporary workarounds for problems beyond 2nd Level Support Staff capability.
  • Elevate unsolvable system problems and Service Requests to the OEM/Vendor for technical support.
  • Coordinate system development tasks, including design, integration, and formal testing on Change Requests.
  • Oversee all transitions into production on Change Requests.
  • Develop and complete actions in system specifications, technical, and logistical requirements, and other disciplines on Change Requests.
  • Create and maintain programmatic and technical documentation to ensure efficient planning and execution on Change Requests.
  • Manage and document system configurations on Change Requests.
  • Perform troubleshooting and resolve incidents based on SLA.
  • Generate relevant administrative records and reports.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering, or equivalent. Consideration will be given to experience and certifications in lieu of degree.
  • Minimum 3 to 5 years of IT experience.
  • Past working experience in Cloud environments is an advantage.
  • Able to handle demanding service response and recovery turnaround.
  • Able to manage daily support tasks to meet stringent SLA requirements.
  • Excellent scheduling and multitasking skills.
  • Meticulous and process-oriented.
  • Good, hard-working attitude with ability to work well under pressure.
  • Good analytical skills with ability to work with others to resolve problems.
  • Good organization skills, with ability to properly document and track information.
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Dynamic, customer-oriented, experience working in a fast-paced environment.
  • Good knowledge of Linux, Unix, Ansible, Satellite, and GPO Compliance will be advantageous.

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