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Systems Operations Engineer
2 months ago
We are seeking a highly skilled and experienced Senior Systems Operations Engineer to join our Managed Services team at MyCareersFuture. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT systems and providing exceptional support to our customers.
Key Responsibilities- Monitor and maintain the condition of servers, applications, and security measures to ensure optimal performance and minimize downtime.
- Identify, log, and resolve technical problems within the scope of incident management.
- Ensure that work is carried out within agreed service levels for service request, incident, change, and patch management.
- Respond to site to troubleshoot, diagnose, and rectify faults.
- Liaise and coordinate the recovery of systems.
- Identify potential changes and system improvements for consideration and implementation.
- Create, maintain, and distribute reports of progress to service delivery managers.
- Good knowledge of Windows operating systems, Clusters, NLB, or Unix.
- Good knowledge of OS Provision, hardening, and patching.
- Good knowledge of Solarwinds, Manage Engine.
- Good knowledge of AV solution such as Symantec.
- Good knowledge of cloud platform and virtualization technologies.
- BMC Control-M.
- Good server experiences like AD administration & basic networking experiences.
- At least 3 years of relevant working experience in infrastructure support.
- Demonstrated leadership experience, with the ability to mentor and motivate a team.
- Self-driven and effective in working both independently and in a team setting, with minimum supervision.
- Good problem-solving and logic skills.
- Good communication skills (verbal and written) in English.
- Excellent customer management skills.
- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
- Information Technology Infrastructure Library (ITIL) foundation certification.
