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Senior Systems Operations Engineer
2 months ago
Job Summary
We are seeking a highly skilled Senior Systems Operations Engineer to join our Managed Services team at MyCareersFuture. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT systems and providing exceptional support to our customers.
Key Responsibilities
- Technical Administration: You will be responsible for the technical administration of our IT systems, including server management, network administration, and security measures.
- Incident Management: You will identify, log, and resolve technical problems within the scope of your responsibilities.
- Service Request/Incident/Change/Patch Management: You will ensure that work is carried out within agreed service levels.
- Troubleshooting and Fault Rectification: You will respond to site to troubleshoot, diagnose, and rectify faults.
- System Improvements: You will identify potential changes and system improvements for consideration and implementation.
- Reporting and Communication: You will create, maintain, and distribute reports of progress to service delivery managers.
Requirements
- Technical Knowledge: You should have good knowledge of Windows operating systems, Clusters, NLB, or Unix, as well as OS Provision, hardening, and patching.
- Software Knowledge: You should have good knowledge of Solarwinds, Manage Engine, and AV solution such as Symantec.
- Cloud and Virtualization: You should have good knowledge of cloud platform and virtualization technologies.
- Server Experience: You should have good server experiences, including AD administration and basic networking experiences.
- Experience: You should have at least 3 years of relevant working experience in infrastructure support.
Soft Skills
- Leadership Experience: You should have demonstrated leadership experience, with the ability to mentor and motivate a team.
- Problem-Solving Skills: You should have good problem-solving and logic skills.
- Communication Skills: You should have good communication skills (verbal and written) in English.
- Customer Management Skills: You should have excellent customer management skills.
Qualifications
- Education: You should have a Diploma or Bachelor degree in Computer Science, Engineering, Information Technology, or related discipline from a recognized institution.
- Certification: You should have ITIL foundation certification.
