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Technical Operations Manager

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a highly skilled IT Systems Operations Engineer to join our Managed Services team at MyCareersFuture. As a key member of our team, you will be responsible for the technical administration, maintenance, and troubleshooting of our IT systems.

Key Responsibilities

  • Monitor the condition of servers, applications, and security measures to ensure optimal performance and security.
  • Identify, log, and resolve technical problems within the scope of incident management.
  • Ensure that work is carried out within agreed service levels for service request, incident, change, and patch management.
  • Respond to site to troubleshoot, diagnose, and rectify faults.
  • Liaise and coordinate the recovery of systems.
  • Identify potential changes and system improvements for consideration and implementation.
  • Create, maintain, and distribute reports of progress to the service delivery manager.
  • Perform other ad-hoc tasks as assigned.

Requirements

  • Good knowledge of Windows operating systems, clusters, NLB, or Unix.
  • Good knowledge of OS provisioning, hardening, and patching.
  • Good knowledge of Solarwinds, Manage Engine.
  • Good knowledge of AV solutions such as Symantec.
  • BMC Control-M.
  • Good server experience, including AD administration and basic networking experience.
  • At least 3 years of relevant working experience in infrastructure support is required for this position.

Soft Skills

  • Self-driven and effective in working both independently and in a team setting with minimum supervision.
  • Good problem-solving and logic skills.
  • Good communication skills (verbal and written) in English.
  • Excellent customer management skills.

Qualifications

  • Diploma or Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline from a recognized institution.
  • Information Technology Infrastructure Library (ITIL) foundation certification.