Customer Service Representative
4 weeks ago
Job Description
The primary objective of the Customer Care Associate is to provide exceptional customer support through one-on-one meetings and serve as the primary contact for customers. This role requires strong communication and interpersonal skills to effectively escalate product and account-related issues with the sales departments.
Key Responsibilities:
- Provide superior customer support and troubleshoot customer problems, identifying root causes and using company tools and resources to determine a resolution.
- Work cross-functionally with the sales departments to effectively escalate product and account-related issues.
- Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts.
- Update customer information and meticulously ensure accurate entry of confidential customer information.
Requirements:
- Previous experience in a customer service or sales setting.
- Possess excellent communication, interpersonal, and active-listening skills.
- Extremely punctual, dependable, and professional.
- Have a positive mindset and thrive in team settings.
Benefits:
- Competitive commission packages.
- Career opportunities.
- Close-knit, family-oriented team culture.
- High-energy, entrepreneurial office environment.
- Travel opportunities to places like Cabo, Las Vegas, and Cancun in the future.
Najlaa Solutions, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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