Customer Service Ambassador

7 days ago


Pflugerville, Texas, United States Mike Wilkins - State Farm Agent Full time
Job DescriptionAs a Customer Relations Representative with Mike Wilkins - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who can maintain client records, update information as needed, and assist with customer retention strategies. If you have strong communication and problem-solving skills, and are able to handle high-stress situations calmly, we encourage you to apply.

Responsibilities:
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
  • Perform outbound calls to support acquisition team.
Qualifications:
  • Bilingual Spanish - fluent.
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.


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