Customer Service Associate
4 weeks ago
At Dal-Tile, we're committed to delivering exceptional customer experiences. We're seeking a dedicated Customer Service Representative to join our team and provide top-notch support to our customers.
The ideal candidate will have a strong focus on customer account management and be able to effectively coordinate between our company and its customers. Key responsibilities include:
Primary Functions and Scope:
- Provides customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparation of reports.
- Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Requirements:
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience.
- Focus on customer account management preferred.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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