Loan Servicing Manager

4 days ago


Holyoke, Massachusetts, United States PeoplesBank Full time
Job Title: Loan Servicing Manager

At PeoplesBank, we are committed to delivering exceptional customer service and maintaining the highest standards of integrity and professionalism. As a Loan Servicing Manager, you will play a critical role in ensuring the efficient and effective management of our loan servicing operations.

Key Responsibilities:
  • Supervise and manage a team of loan servicing associates to ensure timely and accurate processing of loan documents and payments.
  • Establish and maintain relationships with vendors and external partners to ensure compliance with Bank policies and regulatory requirements.
  • Develop and implement processes and procedures to maintain accuracy and completeness of required documentation.
  • Set operating performance metrics and standards for speed, quality, and customer service.
  • Ensure Regulatory Compliance and maintain a current system of record.
Requirements:
  • Bachelor's degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • High level ability with Word and Excel.
  • Mortgage and Consumer Loan experience. Working knowledge of all banking products. Tax experience. Residential Collections experience.
What We Offer:
  • Excellent compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.



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