Loan Servicing Manager

7 days ago


Holyoke, Massachusetts, United States PeoplesBank Full time
Job Description

Welcome to PeoplesBank, a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank.

As a Loan Servicing Manager at PeoplesBank, you will be responsible for managing the loan servicing associates and vendors to deliver efficient collections, escrow, and insurance operations. You will establish processes and procedures to maintain accuracy and completeness of required documentation, set operating performance metrics and standards for speed, quality, and customer service.

Key Responsibilities:
  • Safeguarding of Bank Assets (mortgage & consumer loans):
  • Supervise loan service staff, including training, performance monitoring, and yearly reviews;
  • Oversee vendor relationships (Collections, Insurance, Real Estate Taxes) for compliance to Bank policy, State and Federal regulations;
  • Direct operations of escrowed payments;
  • Responsible for the Bank's Escrow Program (Real Estate Taxes, Liens & Insurance) to ensure the retention of the value of bank assets;
  • Decisioning of hardship modifications and/or payment arrangements;
  • Handle attorney relationships and foreclosure auction related tasks;
  • Provide strong customer service program;
  • Research and problem resolution of loan related issues;
  • Ensure Regulatory Compliance;
  • Responsible for accuracy of documentation to maintain a current system of record;
  • Work with the direct supervisor to ensure regulatory compliance;
  • Complete all yearly compliance training and testing and comply with bank, federal, and state regulations.
Requirements:
  • Bachelor's degree (B. A.) from four-year college or university;
  • Three to five years related experience and/or training;
  • Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
  • Ability to write reports, business correspondence, and procedure manuals;
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
  • Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume;
  • Ability to apply concepts of basic algebra and geometry;
  • Reasoning Ability: Ability to define broad problems, collect data, establish facts, and draw valid conclusions;
  • Computer Skills: High level ability with Word and Excel;
  • Other knowledge and skills: Mortgage and Consumer Loan experience, Working knowledge of all banking products, Tax experience, Residential Collections experience.


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