Resident Transition Specialist

1 week ago


Bradenton, Florida, United States Discovery Village at Sarasota Bay - AL Full time

FIND YOUR CALLING At Discovery Villages at Sarasota Bay, a vibrant community within Discovery Senior Living, we offer meaningful career opportunities that allow you to positively impact the lives of our residents.

About Discovery Senior Living Discovery Senior Living is recognized as one of the top five largest providers of senior housing in the United States, known for its luxurious living environments.

With a network of over 250 communities across nearly 40 states and a workforce of 15,000 dedicated professionals, we are among the largest and fastest-growing companies in the senior living sector.

As a certified Great Place to Work, we are committed to maintaining our family-oriented culture while pursuing rapid growth in the industry.


We provide rewarding career opportunities that include:
Competitive compensation
Early access to earned wages
Flexible scheduling options for both full-time and part-time positions
Paid time off and holidays (for full-time employees)
Comprehensive benefits package, including health, dental, vision, life, and disability insurance (for full-time employees)
401(K) plan with employer contributions
Paid training programs
Opportunities for career advancement
Meals and uniforms provided
Employee Assistance Program
Our community is seeking a Resident Transition Specialist to become part of our team.

Key Responsibilities:
Welcome prospective residents during the leasing process to establish rapport and trust.
Assist pre-leased residents with timely access to their apartments for measuring purposes.

Participate in daily meetings to communicate updates regarding scheduled move-in days with all relevant department heads.

Ensure apartments are prepared by verifying final cleaning and completion of any necessary tasks. Follow up on requirements to guarantee apartments are in excellent move-in condition.

Conduct final walkthroughs, ensuring essentials such as water bottles in the refrigerator, appropriate thermostat settings, and resident handbooks are in place.

Coordinate the moving process with residents and movers to facilitate a seamless transition, including logistics for truck entry, parking, and access points.

Welcome new residents on their move-in day, providing an orientation to the community and their apartment, covering keys, mail, appliances, thermostat, and more.

Deliver a welcome gift or basket to new residents on their move-in day or place it in their apartment beforehand.

Provide meals to new residents on their move-in day.
Organize dinner and activities for the first few days of their transition. Introduce new residents to resident ambassadors.
Review the Celebrations calendar of events and connect new residents with the FitCamp Trainer.
Perform other duties as assigned.

Qualifications:
Associates degree preferred.
Minimum one (1) year of experience in customer service or hospitality roles.
Experience in senior living, multi-family housing, or new home environments is a plus.
Proficiency in Microsoft Windows, particularly Microsoft Office 2010 or higher, including Word, Outlook, and Excel. Ability to utilize email and the Internet. Familiarity with client tracking and design software is beneficial. If you are passionate about making a difference in the lives of others, we encourage you to consider joining our team. EOE D/V

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