Overnight Fitness Representative

1 week ago


Quincy, Illinois, United States Planet Fitness Full time

**Job Summary:**

The Overnight Fitness Representative will be responsible for delivering a superior level of customer service to Planet Fitness members, prospective members and guests. This role plays a crucial part in enhancing the member experience by providing a positive and personalized interaction, making every member feel valued and welcome. Additionally, the Overnight Fitness Representative will be responsible for closing the previous day's activities, accurately preparing bank deposits, and maintaining the overall cleanliness and organization of the club.

**Essential Duties and Responsibilities:**

  • Customer Service: Greet members, prospective members, and guests, providing exceptional customer service and ensuring a positive interaction.
  • Front Desk Activities: Handle all front desk related tasks, including answering phones, checking members into the system, processing new member sign-ups, and taking prospective members on tours.
  • Account Updates: Facilitate necessary updates to members' accounts in a timely and professional manner.
  • Communication: Respond to member inquiries and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Cleanliness and Organization: Assist in maintaining the cleanliness and organization of the club, ensuring a comfortable and welcoming environment for members.
  • Shift Closure: Close the previous day's activities, accurately preparing bank deposits, and ensuring a smooth transition for the next shift.

**Qualifications/Requirements:**

  • Customer Service Background: Previous customer service experience is preferred.
  • Basic Computer Proficiency: Basic computer skills are required for accurate and efficient performance of tasks.
  • Passion for Fitness and Health: A genuine passion for fitness and health is essential for promoting the Planet Fitness brand and values.
  • Upbeat and Positive Attitude: An upbeat and positive attitude is crucial for delivering exceptional customer service and promoting a positive member experience.
  • Punctuality and Reliability: Punctuality and reliability are essential for maintaining a high level of customer satisfaction and ensuring the smooth operation of the club.
  • Exceptional Customer Service Skills: Exceptional customer service skills are required for interacting with members and coworkers in a positive and professional manner, exceeding member expectations.
  • CPR Certification: CPR certification is required for this role.
  • High School Diploma/GED Equivalent: A high school diploma or GED equivalent is required for this position.
  • Age Requirement: Must be 18 years of age or older.

**Physical Demands:**

  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Work Schedule: Ability to work 3rd shift (overnights).
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.

**Equal Employment Opportunity:**

Planet Fitness is an equal opportunity employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

**Join Our Team:**

At Planet Fitness, we're passionate about enhancing people's lives with an affordable, high-quality fitness experience. We're continuously seeking top talent to join our team in cultivating the Judgement Free Zone and shaping the future of our brand. With over 2,000 locations in the United States, Canada, and abroad, there's plenty of opportunity on our Planet. If you're looking for a place where you can make a difference in a customer's life, you've found it.

**Estimated Salary:** $25,000 - $35,000 per year, depending on experience and location.



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