Customer Service Representative

5 days ago


Quincy, Illinois, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a positive and welcoming atmosphere.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club.
  • Respond to member inquiries and concerns in a timely and professional manner.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a Judgement Free Zone where everyone feels welcome and supported.



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