Multi-Channel Contact Center Representative I

2 months ago

Quincy, United States SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Job Title: Multi-Channel Contact Center Representative

Locations: Hybrid | Quincy, MA

Remote | Connecticut, Massachusetts, Maine, Missouri, Pennsylvania, Tennessee, Virginia

Get To Know The Team:

SS&C Technologies is a premier provider of retirement planning and financial services, dedicated to helping individuals secure their financial future. We are seeking a highly skilled Multi-Channel Contact Center Representative with expertise in our multi-channel contact center operations. This position demands versatility and excellence in processing correspondence, inbound/outbound calls, case items in the AWD system, and delivering top-tier customer service.

Why You Will Love It Here

  • Flexibility: Hybrid and Remote Work Models & a Business Casual Dress Code, including jeans
  • Your Future: 401k matching program, professional development, and tuition reimbursement available
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion: Committed to welcoming, celebrating and thriving on diversity
  • Training: Hands-on, team-customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more

The schedule for this position is Monday - Friday 10:30AM - 7:00PM EST.

What You Will Get To Do:

  • Thoroughly reviewing incoming requests from diverse sources, such as email, facsimile, chat, and mail, to discern the writer's intent for processing.
  • Proficiently processing a wide range of routine and complex customer responses through letters and emails, while consistently meeting or exceeding departmental standards for productivity and quality.
  • Meticulously reviewing transactions for precision and accuracy, recognizing the paramount importance of accuracy in this role.
  • Collaborating with clients over chat/inbound/outbound calls to resolve complex and non-complex issues promptly and effectively.
  • Engaging in chat, fax, and email correspondence with clients.
  • Actively liaising with other departments to resolve issues and address inquiries.
  • Actively participating in cross-training initiatives across various departments to broaden your knowledge and skill set.

What You Will Bring:

To excel in this position, you should possess the following qualifications and competencies:

  • Exceptional communication skills, encompassing both verbal and written communication.
  • Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy.
  • Comprehensive knowledge of retirement plans and account details.
  • Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines.
  • Proficiency in research, analytical thinking, and problem resolution.
  • An unwavering commitment to precision and attention to detail.
  • High School Diploma or equivalent required

If you are a motivated and adaptable professional who is passionate about delivering outstanding customer service and aspires to advance your career in the financial services industry, we encourage you to apply through our careers page on the corporate website at www.ssctech.com/careers.

#LI-JW3 #LI-HYBRID #LI-REMOTE

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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