Customer Service Sales Specialist
2 weeks ago
Company Overview:
Super Star Car Wash stands out as a premier provider of car wash, detailing, and lubrication services across multiple states including Arizona, Texas, Colorado, and California. Our goal is to deliver prompt, high-quality, and professional service in a welcoming environment, ensuring customer satisfaction while nurturing a rewarding atmosphere for our team members.
Position Overview:
As a Sales Consultant for Retail Services, your primary responsibility will be to articulate the advantages of our offerings to boost sales. Utilizing a consultative sales methodology, you will assist customers in exploring their options, showcasing your enthusiasm for helping others. You will act as the liaison between our organization and our clientele, handling a diverse array of responsibilities. The key focus will be on identifying and informing potential customers while also providing support to existing clients regarding our products and services. This role demands adaptability and a proactive approach to meet the evolving needs of our customers.
We are seeking individuals with a solid background in customer-facing roles who are motivated to excel in sales while ensuring a positive experience for our customers, encouraging them to return. We promote a culture of integrity and trust within our sales team. Ideal candidates will have experience in positions that offer hourly wages plus commission and enjoy engaging in weekly competitions for recognition and rewards.
If you are looking to earn competitive compensation with opportunities for advancement into leadership positions, this role may be ideal for you.
Compensation potential ranges from $20 to $30 per hour, combining hourly wages and commission.
Benefits of Joining Super Star:
- Complimentary weekly car washes
- Flexible working hours
- Weekly pay along with commission payouts
- Tuition reimbursement for full-time employees
- Referral incentives
- Comprehensive Medical/Dental/Vision/401k plans for both full-time and part-time employees after a designated waiting period
Additional Compensation:
- Unlimited commission earning potential
Key Responsibilities:
- Foster customer relationships by asking insightful questions to identify individual needs
- Deliver exceptional customer service
- Utilize outstanding communication skills to close sales by providing straightforward and effective solutions
- Promote products and services by uncovering customer needs
- Establish and maintain positive relationships with clients to encourage repeat business
- Meet established sales targets and deadlines
- Engage in weekly sales competitions
- Stay informed about the products and services we provide
- Present and promote monthly unlimited car wash packages while upselling to existing customers
- Recommend and introduce new offerings
- Resolve customer issues effectively
- Perform other related duties as assigned
Preferred Qualifications:
- Minimum of three years of relevant work experience
- Ability to deliver comprehensive sales solutions with product insights and recommendations
- Prior experience in customer-facing sales and service roles
- Professional demeanor
- Clear and effective communication skills
Desired Knowledge, Skills, and Abilities:
- Proactive in learning about new promotions, pricing changes, and policy updates
- Ability to create and deliver tailored presentations based on audience needs
- Strong selling, negotiation, and communication abilities
- Self-assuredness
- In-depth product knowledge
- Presentation skills
- Motivation to achieve sales goals
This position requires the ability to interact effectively with others, comprehend spoken messages, and utilize reasoning to resolve issues. It involves prolonged periods of standing and walking, as well as frequent bending, twisting, kneeling, and mobility on uneven surfaces. Occasional lifting of 1-20 pounds may be necessary.
This job description is not intended to be an exhaustive list of responsibilities, skills, or working conditions associated with this position. Management reserves the right to modify, add, or remove duties as necessary.
Super Star Car Wash is an Equal Opportunity Employer.
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