Customer Service
2 weeks ago
About Fireplace Warehouse & Texas Fireplace Express
With a legacy spanning over a decade in the industry, we proudly stand as pillars of quality, innovation, and excellence. Whether you know us as Fireplace Warehouse in Colorado or Texas Fireplace Express in the Lone Star State, our commitment to delivering exceptional products and unforgettable experiences remains unwavering.
We don't just sell fireplaces; we craft moments that ignite warmth and forge connections. Our products go beyond mere functionality, intertwining threads of warmth, connection, and cherished memories.
Your Role: Customer Service & Operations SpecialistAs a Customer Service & Operations Specialist, you'll be the heart of our customer experience, ensuring every interaction is positive and memorable. You'll play a vital role in managing customer relationships, resolving inquiries, and contributing to the smooth operation of our business.
What You'll Do:- Provide exceptional customer service across various communication channels, including phone, email, and in-person interactions.
- Manage inventory, coordinate installations, and ensure a seamless flow of operations between sales and fulfillment.
- Collaborate with the sales team to provide accurate ETAs, support sales-related tasks, and contribute to customer satisfaction.
- Proactively engage customers by providing updates on delivery schedules and ensuring accurate contact information.
- Handle customer complaints promptly and effectively, offering tailored solutions and diligent follow-up.
- Maintain accurate records of customer interactions and manage accounts efficiently.
We seek a highly motivated and organized individual with a passion for providing exceptional customer service. You should possess strong communication, problem-solving, and interpersonal skills. Experience in a customer-facing role and familiarity with inventory management systems are highly desirable.
If you thrive in a fast-paced environment and enjoy making a positive impact on customers, we encourage you to apply
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