Customer Service Representative

4 weeks ago


Randolph, New Jersey, United States Erin Misurelli - State Farm Agent Full time
Customer Service Representative - Insurance and Financial Services

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options.

  • Key Responsibilities:
  • Provide prompt and accurate customer service
  • Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Work with the agent to establish and meet marketing goals
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

Requirements:

  • Sales experience preferred
  • Excellent communication skills - written, verbal, and listening
  • Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Bilingual - Spanish preferred
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

About Our Agency:

  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance
  • Our office is located in Randolph, NJ
  • Additional languages spoken: Spanish


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