Customer Service Representative
4 weeks ago
Bar Harbor Bank & Trust offers a dynamic work environment with opportunities for growth and development.
The Customer Service Representative plays a critical role in supporting customers with their day-to-day financial needs and building trusted relationships. We strive to create a positive and inclusive work environment that values our employees' contributions and well-being.
In this role, you will:
- Assist customers in identifying their financial needs and recommend products and services to meet those needs.
- Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other services offered by the bank.
- Gain an understanding of the banking industry and contribute to meeting branch goals in various categories.
- Build trusting relationships with individuals in the communities we serve.
- Process transactions for customers in a prompt, efficient, courteous, and professional manner.
- Provide exceptional customer service, resolve inquiries, and follow through with customers.
This role focuses on obtaining general banking knowledge and mastering routine transactions, including account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.
We value our employees' contributions and strive to create a positive and inclusive work environment. Our six Brand Behaviors guide our actions and decisions:
- Positivity: Be all in. Create a rewarding and exciting place to work.
- Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
- Teamwork: Actively share. Build great teams to make positive things happen.
- Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
- Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
- Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.
Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.
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