Retention Manager
3 weeks ago
About the Role
The Retention Manager will play a critical role in supporting the success of scholars at Kansas City Scholars, Inc. This position is responsible for developing and implementing retention strategies that address the needs of at-risk students, improve retention rates, and support student success.
Key Responsibilities
- Coordinate and streamline access to academic, social, and emotional support services, including tutoring, mentoring, counseling, and advising
- Analyze retention data and surveys to identify trends, at-risk students, and areas for improvement
- Design and lead intervention programs for students struggling academically or personally
- Communicate regularly with scholars and the community resource team to ensure scholars are aware of available resources and support
- Work closely with Scholar Advocates in supporting their scholars and informing them of scholar progress during training
- Prepare and present reports on retention rates, intervention outcomes, and program effectiveness to leadership and other stakeholders
Requirements
- Bachelor's degree in Education, Counseling, Student Affairs, or a related field
- Minimum of 3+ years of relevant experience supporting adult learners to and through credential and certification programs
- Experience in higher education, particularly in student services, academic advising, or retention programs
- Deep command of knowledge and practice of credential and certification programs application process, admissions eligibility, financial aid, and academic requirements
Additional Knowledge, Skills, and Competencies
- General understanding of college access, persistence, and completion issues particularly for low-income, first-generation college, and underrepresented students and returning adult learners
- Exceptional judgment that augments an ability to be solutions-oriented and then act appropriately to solve problems
- Strong organizational skills, well-developed process skills, attention to detail, and ability to multi-task in a rapidly scaling organization
- Excellent verbal and written communication and interpersonal skills, including the ability to work with large diverse, multi-generational audiences
About Kansas City Scholars, Inc.
Kansas City Scholars, Inc. is a 501(c)(3) college scholarship and tuition-free job training program. Our goal is to support persistence and increase the college completion rate for low- and modest-income students across the six-county, bi-state service region and secure family-sustaining careers.
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