General Manager
1 month ago
The Site General Manager is a key leadership role responsible for overseeing the daily operations of a designated travel center. This individual will lead a team of management professionals in achieving business objectives, ensuring customer satisfaction, and maintaining a safe and profitable work environment.
Key Responsibilities:- Supervise and coach the management team to achieve business goals and objectives.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Manage and maintain a safe and healthy work environment, adhering to company policies and regulatory requirements.
- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
- Collaborate with the district manager and other stakeholders to develop and implement business plans and strategies.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Develop and implement training programs to enhance employee skills and knowledge.
- Manage and maintain accurate records and reports, including financial statements, customer feedback, and employee performance evaluations.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 3+ years of experience in a leadership role, preferably in the retail or hospitality industry.
- Proven track record of achieving business objectives and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to analyze data and make informed decisions.
- Proficient in Microsoft Office and other business software applications.
- Competitive salary and quarterly bonus program.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- A wide variety of discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
TravelCenters of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and experienced leader looking for a new challenge, please submit your application.
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