General Manager

1 month ago


Kansas City, Missouri, United States TravelCenters of America. Full time
Job Summary

The Site General Manager is a key leadership role responsible for overseeing the daily operations of a designated travel center. This individual will lead a team of management professionals in achieving business objectives, ensuring customer satisfaction, and maintaining a safe and profitable work environment.

Key Responsibilities:
  • Supervise and coach the management team to achieve business goals and objectives.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Manage and maintain a safe and healthy work environment, adhering to company policies and regulatory requirements.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
  • Collaborate with the district manager and other stakeholders to develop and implement business plans and strategies.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Manage and maintain accurate records and reports, including financial statements, customer feedback, and employee performance evaluations.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 3+ years of experience in a leadership role, preferably in the retail or hospitality industry.
  • Proven track record of achieving business objectives and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to analyze data and make informed decisions.
  • Proficient in Microsoft Office and other business software applications.
What We Offer:
  • Competitive salary and quarterly bonus program.
  • Medical, dental, vision, and life insurance.
  • 401(k) with company match.
  • Paid vacation and holidays.
  • Tuition reimbursement.
  • A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunity for growth and advancement with company-paid training.

TravelCenters of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and experienced leader looking for a new challenge, please submit your application.



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