Store Operations Manager

6 days ago

Fort Wayne, Indiana, United States ShopHQ Full time

Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at ShopHQ. As a key member of our store operations team, you will be responsible for supporting the Store Manager in managing store operations to ensure a great customer experience and maximum profitability.

Key Responsibilities

  • Drive for Results
    • Demonstrate a customer-centric approach to drive sales growth and improve customer satisfaction.
    • Train and model selling skills to ensure a high level of customer service.
    • Develop and execute grassroots marketing activities to build brand awareness.
  • Recruit, Hire and Staff
    • Assess talent and identify opportunities to elevate store talent.
    • Proactively build a talent bench of internal and external candidates.
    • Fulfill open positions within 30 days.
  • Coach and Develop
    • Provide timely feedback, training, and coaching to improve performance.
    • Create a passion for the brand and a desire to improve performance.
    • Hold team members accountable for achieving performance expectations.
  • Brand
    • Be a brand ambassador and have a passion to serve and style customers.
    • Use merchandising techniques to drive sales growth through compelling visual presentations.
    • Organize and lead efforts to maintain a clean and safe store environment.
  • Operations
    • Maintain general store operations and adhere to all operational policies and procedures.
    • Execute corporate directives within designated timeframes.

Requirements

  • Minimum 2 years of retail experience, preferably in a specialty store environment.
  • Strong emphasis on customer service and sales skills.
  • Supervisory experience preferred.
  • Strong organizational skills with the ability to multi-task, prioritize, and manage time.
  • Ability to foster teamwork and collaboration.
  • Knowledge of retail math and the application of concepts and daily operations.
  • Ability to operate a point of sale (POS) register system with proficiency.
  • Ability to make bank deposits in accordance with company guidelines.

Qualifications

  • Strong communication and interpersonal skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Managers/Assistant Managers are required to work 3 weekends out of the month as business needs require.

Equal Opportunity Employer

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

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