Senior Technical Customer Success Manager

2 weeks ago

New York, New York, United States Elise A.I. Technologies Corp. Full time
About Elise A.I. Technologies Corp.

Elise A.I. Technologies Corp. is a cutting-edge technology company that develops innovative conversational AI solutions for the housing and healthcare industries. Our mission is to create a positive impact on people's lives and society as a whole.

About the Role

We are seeking a Senior Technical Customer Success Manager to join our team. This role will be responsible for owning strategic relationships with our customers, working closely with our internal technology teams to ensure successful adoption and utilization of our products.

Key Responsibilities
  • Become an expert in Elise A.I.'s products, with a focus on user workflows, integrations, and how our products work together.
  • Understand our customers' business needs and goals, effectively communicate the value of our AI solutions to ensure successful adoption and utilization.
  • Provide world-class support by taking ownership of customer issues, working closely with our Engineering, Product, and Support teams to address and resolve client issues quickly.
  • Write documentation and host workshops on our product offerings to keep customers up-to-date with new features.
  • Drive adoption of new products and features, and assist with the launch.
  • Partner with our implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings.
  • Strategize with our sales team to build, own, and execute client success and engagement plans.
  • Review client reporting and usage metrics regularly to determine how to optimize our customers' performance.
  • Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn.
  • Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap.
Requirements
  • 4+ years of technical B2B client-facing experience with a SaaS product.
  • Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment.
  • Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers.
  • Ability to read and understand technical documentation and analyze data sets.
  • Currently manage a book of business of at least $2.5M AR.
  • Must thrive in working in a fast-paced environment.
  • Ability to prioritize effectively and get things done.
  • Willing to work in person at NYC headquarters 4-5 days a week.
Why Work with Us

At Elise A.I. Technologies Corp., we offer a competitive salary, equity in the company, and a comprehensive benefits package. We also provide opportunities for growth and development, and a fun and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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