HVAC Operations Manager

22 hours ago


Raleigh, North Carolina, United States Michael and Son Services Full time

**Job Summary:**

At Michael and Son Services, we are seeking a highly skilled and experienced HVAC Service Manager to lead our team of professionals in delivering exceptional customer service and driving business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our HVAC service department, ensuring that our customers receive the highest level of service and that our business meets its sales and profitability targets.

**Key Responsibilities:**

• Lead and manage a team of HVAC technicians and support staff to ensure that they have the necessary skills, knowledge, and resources to deliver exceptional customer service and meet business objectives.

• Develop and implement business strategies to drive revenue growth, improve customer satisfaction, and increase market share.

• Collaborate with other departments, such as sales and marketing, to ensure that our business operations are aligned with our overall business goals.

• Analyze business data and metrics to identify areas for improvement and develop plans to address any issues or opportunities.

• Develop and maintain strong relationships with customers, vendors, and other stakeholders to ensure that our business is well-positioned to meet the needs of our customers and the market.

• Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure that our business remains competitive and compliant.

**Requirements:**

• 5+ years of experience in a leadership role in the HVAC industry, preferably in a service management position.

• Proven track record of driving business growth, improving customer satisfaction, and increasing market share.

• Strong leadership and management skills, with the ability to motivate and develop a team of professionals.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and other stakeholders.

• Strong analytical and problem-solving skills, with the ability to analyze business data and metrics and develop plans to address any issues or opportunities.

• Bachelor's degree in a related field, such as business administration or engineering.



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