Knowledge Base Manager

4 weeks ago


New York, New York, United States Frontify Full time
Job Description:

At Frontify, we're seeking a highly skilled Knowledge Base Manager to join our team. As a key member of our organization, you will be responsible for creating and maintaining a comprehensive knowledge base that empowers our customers to find answers quickly and independently.

About the Role:

As a Knowledge Base Manager, you will collaborate closely with our Customer Support, Product, and Engineering teams to ensure that our knowledge base is optimized for AI solutions. Your primary goal will be to unify our internal and external knowledge resources, making it easier for customers and internal teams to access the information they need.

Responsibilities:

- Support customers by identifying their knowledge base needs and providing appropriate assistance.
- Understand customer challenges and provide the necessary resources.
- Structure and organize the knowledge base for easy access.
- Create, manage, and optimize content for both customers and internal use.
- Ensure content is AI-ready, suitable for NLP and machine learning.
- Regularly audit and update content based on product changes and feedback.

Requirements:

- 2+ years of experience in a similar role.
- Excellent communication and project management skills.
- Ability to work in a hybrid format, with flexibility to work on-site in our New York office 1-2 times a week.
- Fluency in English.

What We Offer:

- Competitive salary range: $94,000 - $111,000 a year.
- Comprehensive benefits package, including medical, dental, and vision plans, as well as 401k plans.
- Budget for home office setup.
- Biannual salary review.
- Additional localized benefits.
- Invite to our annual summer company meet-up.

Why Join Us:

- We believe in creating an inclusive environment where diverse perspectives build our collective future.
- We offer a flexible and autonomous work environment that allows you to thrive.
- We're committed to providing equal opportunities and fostering a workplace free of harassment and discrimination.

Next Steps:

- Send us your CV and answer some questions.
- Virtual call with the recruiter to discuss Frontify, the role, and your passions and skills.
- Virtually meet the team to discuss the role and showcase your skills.
- Join us if all goes well

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