Customer Service Representative

1 day ago


Winter Haven, Florida, United States Central Florida Health Care Full time
Job Title: Call Center Representative

Central Florida Health Care, Inc. is seeking a highly skilled and detail-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for scheduling dental appointments and providing exceptional customer service to our patients.

Responsibilities:
  • Schedule medical and dental appointments by phone
  • Collect patient demographic and insurance information
  • Cancel and reschedule booked medical and dental appointments
  • Call no-show patients to reschedule appointments
  • Understand and apply CFHC scheduling template
  • Transfer calls appropriately
  • Resolve patient portal/Healow application issues
  • Resolve issues on eMessenger, failed calls report
Requirements:
  • High School graduate or GED
  • Three years' experience scheduling appointments for no less than three providers, preferred
  • Bilingual: English/Spanish preferred
  • Self-starter, detail-oriented, great customer service skills, ability to work effectively with people of varied cultures
  • Computer literate, ability to use all office equipment, typing rate of 40 wpm minimum
Physical Requirements:
  • Requires 80% or more time spent standing/sitting
  • Independently mobile
  • Lifting and/or transporting up to 20 lbs


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