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Customer Service Representative

1 month ago

Winter Haven, Florida, United States Central Florida Health Care Full time
Job Title: Call Center Representative

Job Summary:

Central Florida Health Care, Inc. is seeking a highly organized and detail-oriented Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for scheduling dental appointments, collecting patient demographic and insurance information, and resolving patient portal and eMessenger issues.

Responsibilities:

  1. Schedule medical and dental appointments by phone.
  2. Collect patient demographic and insurance information.
  3. Cancel and reschedule booked medical and dental appointments.
  4. Call no-show patients to reschedule appointments.
  5. Understand and apply CFHC scheduling template.
  6. Transfer calls appropriately.
  7. Resolve patient portal/Healow application issues, such as resetting passwords.
  8. Resolve issues on eMessenger, failed calls report.
  9. Perform other duties as assigned.

Requirements:

  1. High School graduate or GED.
  2. Three years' experience scheduling appointments for no less than three providers, preferred.
  3. Bilingual: English/Spanish preferred.
  4. Self-starter, detail-oriented, and great customer service skills.
  5. Ability to work effectively with people of varied cultures.
  6. Computer literate and ability to use all office equipment.
  7. Typing rate of 40 wpm minimum.

Work Environment:

This is a full-time position that requires 80% or more time spent standing/sitting. The incumbent must be independently mobile and able to lift and/or transport up to 20 lbs.