Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Respond to customer inquiries regarding product availability, pricing, and delivery dates.
- Resolve customer complaints and requests for billing adjustments.
- Communicate with internal departments to ensure order completeness and accurate invoicing.
- Coordinate customer requests for product specifications and shipping information.
Requirements:
- Education equivalent to a high school diploma required.
- Two years' previous work experience in a customer service role.
- Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
Preferred Requirements:
- Associates degree or college business coursework.
- Previous experience using automated order entry systems.
About Us:
Packaging Corporation of America is a leading provider of packaging solutions, and we are committed to delivering exceptional service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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