Customer Service Representative

4 weeks ago


Winter Haven, Florida, United States Packaging Corporation of America Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries regarding product availability, pricing, and delivery dates.
  • Resolve customer complaints and requests for billing adjustments.
  • Communicate with internal departments to ensure order completeness and accurate invoicing.
  • Coordinate customer requests for product specifications and shipping information.

Requirements:

  • Education equivalent to a high school diploma required.
  • Two years' previous work experience in a customer service role.
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.

Preferred Requirements:

  • Associates degree or college business coursework.
  • Previous experience using automated order entry systems.

About Us:

Packaging Corporation of America is a leading provider of packaging solutions, and we are committed to delivering exceptional service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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