Service Coordinator

5 days ago


Sacramento, California, United States ARS-Rescue Rooter Full time
Job Overview

At ARS-Rescue Rooter, we are seeking a skilled Scheduler to join our team. As a Scheduler, you will play a critical role in ensuring the smooth operation of our business by coordinating new construction and installation jobs, as well as administrative activities.

Key Responsibilities:

  • Coordinate service or installation schedules with customers or builders.
  • Prepare documentation and entries to activate and place scheduled work into the system.
  • Prepare materials lists for scheduled work and coordinate orders/delivery with the appropriate department or vendor.
  • Take receipt of work orders and enter data in the system for accurate billing of completed work.
  • Communicate with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information.
  • Work to resolve customer issues/complaints.
  • Prepare employee schedules according to workload.
  • Prepare regular reporting of jobs in progress, backlog revenue, and other departmental data.
  • Coordinate inspections after work is completed.
  • Maintain data such as permits and/or completed inspections relating to working job orders.
  • Maintain radio contact with new construction personnel.
  • May process and track re-pipe claims according to contract requirements to ensure payment.
  • May provide quotes on certain types of jobs over the telephone and schedule sales calls.
  • May invoice completed work, process lien forms or releases, and call for payments when bills are overdue.

Requirements:

  • High School diploma or GED equivalent required.
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
  • Previous experience in customer service is desired.
  • Basic computer skills and strong communication/interpersonal skills are required.
  • Previous experience in service or dispatching is desired.
  • An understanding of air conditioning/heating and/or plumbing are preferred.

What We Offer:

  • Low-Cost Health Insurance Plans starting at $5 a week.
  • Free 24/7 Virtual Telemedicine Services from your first day of employment.
  • Enhanced Dental Insurance options.
  • Pet Insurance Plan - Protect all of your loved ones.
  • Legal Insurance Plan available.

Salary Range: 19.00-23.00/HR

Schedule: Saturday-Wednesday (Saturday/Sunday 9:30 AM - 6:00PM Mon/Tues/Wed 12:30PM - 9:00 PM)

Equal Employment Opportunity: American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination.


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