Field Application Specialist

4 weeks ago

Houston, Texas, United States Lifelancer Full time
About the Job

The Field Application Specialist is a critical role at QuidelOrtho, responsible for providing technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales within a geographic territory or list of named accounts.

Key Responsibilities
  • Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework
  • Menu Expansion: Proactively team with AAM SAE to identify and close menu expansion opportunities
  • Strategic Planning: Team with AAM SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts
  • Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TM
  • Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues
  • Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points
  • Cross-Team Coordination: Collaborate with AAM to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable
  • Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment
Requirements
  • Education: Minimum of a Bachelors Degree with the Medical Technology certification, or equivalent experience
  • Experience: Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience
  • Industry/Domain Knowledge: Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business
  • Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
  • Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
  • Communication: Advanced verbal and written communication skills
  • Must have a valid US driver's license in good standing
  • Travel: Overnight travel of 50-75% will be required, depending up on workflow
Preferred Qualifications
  • Experience within Healthcare or Medical Device industry
About Lifelancer

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.

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