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Patient Access Coordinator

2 months ago

Ventura, California, United States Guidehouse Full time
About the Role

We are seeking a highly skilled Patient Access Representative to join our team at Guidehouse. As a Patient Access Representative, you will play a critical role in ensuring a seamless and efficient patient experience.

Key Responsibilities
  • Provide exceptional customer service to patients, family members, and visitors, ensuring a positive impression of our organization.
  • Assist patients and their families in accessing services, acting as an advocate and navigator until the patient is handed off to clinical staff.
  • Perform pre-admitting, admitting, and registering tasks, routing or escorting patients, family, or visitors as needed.
  • Work collaboratively with clinical staff to ensure a smooth transition of care.
Requirements
  • High School Diploma or equivalent (GED)
  • One year (1) or more of prior relevant experience in a medical/clinical/dental/hospital setting or customer service setting.
Preferred Qualifications
  • One (1) year Patient Access experience
  • One (1) year Customer Service experience
  • Data Entry experience
  • Familiarity with Health Plans/Insurances
  • Bilingual in English and Spanish
What We Offer

Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.