Broker Administration Representative

3 weeks ago


Chattanooga, Tennessee, United States Unum Full time
Job Summary

This role is responsible for the administration of broker and policy related forms, validation of enroller status, and broker website administration. The ideal candidate will have general systems and business process knowledge and be able to partner closely with other business areas to provide basic solutions to customer issues.

Key Responsibilities
  • Resolve broker compensation issues, enroller licensing and appointment issues, and website administration issues independently or with guidance from more experienced team members.
  • Respond to inquiries and service requests from brokers, field offices, enrollment firms, and other Home Office business partners.
  • Research and respond to customer requests with timely and accurate information.
  • Meet the expectations of the quality/productivity standards.
  • Identify and share process improvements to enhance customer service.
  • Acquire knowledge and understanding of the Unum business functions.
  • Work effectively and collaboratively with business partners to ensure service standards and customer needs are met.
Requirements
  • Bachelor's degree preferred or equivalent, relevant experience required.
  • Demonstrates strong leadership and role model attributes on a consistent basis.
  • Good mathematical, analytical, and process analysis skills.
  • Solid oral and written communication skills.
  • Solid PC skills, must be able to work in multiple systems.
  • Solid organization and prioritization skills.
  • High level of personal accountability.
  • Ability to operate in a high-pace, high-stress, multi-tasking environment.
  • Team player.
  • Listening skills.
What We Offer

Unum offers a competitive salary range of $36,000.00-$59,400.00, as well as a portfolio of benefits and rewards that are competitive and comprehensive, including healthcare benefits, insurance benefits, performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.



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